Privacy Policy

1. Who We Are

Novel Energy Trading Pte. Ltd. ("we", "us", "our") is a Singapore-incorporated company engaged in crude oil and petroleum products trading, with its registered office at 1 Raffles Place #13-61, One Raffles Place, Singapore 048616.

2. Personal Data We Collect

We may collect the following categories of personal data when you contact us, submit an enquiry, or enter into a business relationship with us:

• Name, job title, and company name
• Business email address and telephone number
• Correspondence and enquiry content submitted via our website or email
• Business card and contact information exchanged in person or at industry events
• Technical data such as IP address and browser type collected automatically when you visit our website

We do not collect sensitive personal data (e.g. NRIC numbers, financial account details, health information) through this website.

3. How We Use Your Personal Data

We use personal data only for the purposes for which it was collected, including:

• Responding to your enquiries and communications
• Managing and maintaining our business relationships
• Complying with applicable legal, regulatory, and contractual obligations
• Improving our website and understanding how visitors use it
• Sending business-related communications where you have consented or where we have a legitimate business interest

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Disclosure of Personal Data

We may share your personal data with:

• Our employees and authorised personnel who need it to carry out their duties
• Professional advisers (legal, accounting, compliance) under confidentiality obligations
• Regulatory or government authorities where required by law
• Service providers who support our operations (e.g. IT, email hosting), bound by appropriate data protection terms

Any cross-border transfer of personal data will be subject to appropriate safeguards consistent with the PDPA.

5. Retention of Personal Data

We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. When personal data is no longer required, it is securely deleted or anonymised.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and gather aggregate analytics data. No personally identifiable information is collected through cookies without your consent. You may disable cookies through your browser settings, though this may affect website functionality.

7. Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under the PDPA

Under the PDPA, you have the right to:

• Access personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent for the use of your personal data (subject to legal or contractual restrictions)

To exercise these rights, please contact our Data Protection Officer at info@novelenergysg.com. We will respond to valid requests within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of our website after any changes constitutes your acceptance of the revised policy.

11. Contact Us

For any privacy-related queries or concerns, please contact us at:

Novel Energy Trading Pte. Ltd.
1 Raffles Place #13-61, One Raffles Place, Singapore 048616
Tel: +65 6320 3080
Email: info@novelenergysg.com